Refund policy
Returns & Refund Policy
At Nova Braidz, we are deeply committed to providing high-quality, non-toxic, pre-stretched braiding hair that meets high standards of care, quality, and hygiene.
Due to the nature of our products and for health and safety reasons, we maintain a strict No Return Policy.
Because our braiding hair extensions are hygiene-sensitive products, all sales are final, and we are unable to accept returns, refunds, or exchanges once an order has been completed.
We kindly encourage customers to carefully review product details, colours, and selections before placing an order.
Thank you for understanding and for choosing Nova Braidz.
Damaged or Incorrect Orders
If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery with your order number and supporting photos so we can review and address the issue appropriately.
Lost or Missing Shipments
If your order does not arrive within the expected delivery timeframe, please contact us within 5 days of the expected delivery date.
At Nova Braidz, we will work closely with our shipping partners to investigate and help resolve the matter as quickly as possible.
We truly appreciate your understanding, as these policies help us maintain the safety, integrity, and quality standards of our non-toxic Nova Braidz hair products.
Your satisfaction means a great deal to us, and we are always happy to assist with any questions or concerns before you place your order.